Refund Policy

Bamboozer is a subscription-based SaaS platform. Fees are charged for access to software tools, dashboard features, Credits, and usage rights, not for investment returns or trading outcomes.

Refunds are handled transparently and in accordance with this Policy, applicable Singapore law, and the terms shown at checkout.

We may refuse refunds in cases of abuse, fraud, chargeback manipulation, violation of Terms, prohibited use, excessive usage, or where a refund is not required by applicable law.

Users may request a refund within 7 calendar days after purchasing a paid subscription plan.

The refund request must be submitted through support with:

• Account email
• Order ID
• Payment date
• Plan purchased
• Clear explanation of the issue

To qualify, the user should provide evidence that the service is not working to the reasonable standard described by the Platform, such as:

• Inability to access paid features
• Recurring system error
• Failed subscription activation
• Unresolved technical issue

This 7-day refund window does not apply to users who have materially consumed Credits, activated multiple bots, downloaded or used premium marketplace content, abused promotions, or breached the Terms, unless required by applicable law.

If a refund is approved within the 7-day window after partial use of a subscription plan, we may calculate a partial refund based on the unused full days remaining in the purchased plan.

If the user purchased a discounted plan, annual plan, or promotional plan, the used portion may be calculated based on the non-discounted monthly equivalent or the pricing shown at checkout, depending on the promotion terms.

Any payment processor fees, network fees, bank fees, chargeback fees, tax adjustments, or non-refundable third-party costs may be deducted where permitted by law.

Approved refunds will generally be processed within 30 calendar days after approval.

Refunds will normally be returned to the original payment method where possible.

If the original payment method cannot receive the refund, we may request alternative details subject to compliance and fraud checks.

Crypto, Token, or Web3-related refunds, where applicable, may be subject to separate campaign or transaction rules and may not be handled through Stripe, card, or payment gateway channels.

Users may cancel their subscription through the dashboard or by contacting support.

Cancellation stops future renewal. It does not automatically refund the current billing period unless the refund request qualifies under this Policy or applicable law.

After cancellation, users may continue to access paid features until the end of the current paid billing period, unless the account is suspended for breach of Terms.

Credits are internal platform usage Credits and are not redeemable for cash.

Credits used for completed AI analysis, activated bots, strategy activation, marketplace purchases, or other completed platform actions are generally non-refundable.

If a feature fails due to a confirmed Platform technical error before the service is delivered, we may restore the relevant Credits.

If a subscription refund is approved, promotional Credits, Bonus Credits, or unused paid-plan Credits may be reversed or adjusted.

Marketplace purchases, copy-trading activation, bot creation, and strategy activation are generally final once the content or function is activated, unless required by law or the Platform confirms a technical failure.

Trading losses, poor strategy performance, market volatility, slippage, exchange errors, or user configuration mistakes do not qualify for refunds.

Pausing or stopping a bot during the same monthly usage cycle does not entitle the user to a refund of the monthly bot Credit charge.

Annual plans may be eligible for the same 7-day refund request window after initial purchase or renewal.

If an annual refund is approved after partial use, any annual discount, Bonus Credits, promotional Credits, or campaign rewards may be reversed before calculating the refundable amount.

After the 7-day window, annual plan fees are generally non-refundable unless required by applicable law or approved by the Company at its discretion.

AIFinBotX Token purchases, Token bonuses, staking rewards, and vesting releases are subject to separate Token, campaign, Web3, or sale terms where applicable.

SaaS subscription refunds do not automatically create a right to refund Token purchases or staking activity.

If a Token-related order is reversed, refunded, cancelled, or found to be abusive, related Credit rewards, Affiliate rewards, Team Leader bonuses, and vesting rewards may be cancelled, frozen, or clawed back.

Users should contact support before initiating a chargeback so we can investigate and resolve the issue.

If a chargeback is filed, we may suspend the account, freeze Credits, freeze Affiliate rewards, restrict bot activity, and provide evidence to the payment processor.

Fraudulent or bad-faith chargebacks may result in account termination and recovery of fees, costs, and losses where permitted by law.

Nothing in this Refund Policy limits rights that cannot be excluded under applicable Singapore consumer protection laws.

We aim to provide clear pricing, accurate descriptions, and fair refund handling so that users can make informed decisions.

Refund requests: support@bamboozer.com

Please include: account email, order ID, date of payment, plan purchased, issue description, and supporting evidence.

VIDI VICI TECHNOLOGY PTE. LTD. · UEN 202202779W · bamboozer.com